What is our customer service for life guarantee?

La Caja China roasters are proudly American made, so you can rely on high grade materials used to create sturdy and reliable products.  Our aluminum model has been our main box for over twenty-three years.  As long as you keep it away from adverse weather, it will last you a lifetime.  All of our boxes are of high quality, and this is the La Caja China guarantee.

Now, if you have any questions regarding the assembly of our boxes, other products and roasting in general, you could check our FAQ section for more detailed answers.  Other than that, you can download your free grilling guide to get step by step pig roasting instructions using your Caja China.  If you have specific inquiries that need immediate answers, we will gladly attend to you.   Simply call us Toll Free at 1-800-338-1323  and we will assist you immediately.  Whether your questions are about shipping concerns, product or roaster queries, we are always here to help!

We are also very active on Social Media -- we have our Twitter and Facebook pages if you need to gather tips and recipes from other La Caja China enthusiasts.  Exchange pointers and get advice from roasting box owners all over the world!  Need help in following up your order?  Got any other questions regarding shipping and handling time?  Drop us a message on our Facebook wall or tweet us, we will get back to you within 6 – 12 hours!

Our blog is also available for your reference.  We post weekly updates on how to roast a pig, fish, turkey, ribs and others!  You can also discover new recipes and roasting tips as well.

We truly believe our customer service is second to none!  We are here to lend an ear and listen to your concerns, suggestions and comments!  We also make sure to keep you posted by sending you monthly newsletters and updates on our site!  Owning a La Caja China roasting box is intended to bring your family and friends, great taste, fun and hassle free customer service.

We truly believe in “Customer Service for Life!”  Our roasting boxes are second to none but ask anyone of our clients and they will tell you our customer service is unmatched.   Go ahead and call us to find out.

From our family to yours, happy roasting!

Roberto Guerra,

President