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Shipping and Returns
Customer Service for Life Guarantee
 

What is our customer service for life guarantee?

La Caja China roasters are proudly American made, so you can rely on high grade materials used to create sturdy and reliable products. Our aluminum model has been our main box for over twenty-three years. As long as you keep it away from adverse weather, it will last you a lifetime. All of our boxes are of high quality, and this is the La Caja China guarantee.

Now, if you have any questions regarding the assembly of our boxes, other products and roasting in general, you could check our FAQ section for more detailed answers. Other than that, you can download your free grilling guide to get step by step pig roasting instructions using your Caja China. If you have specific inquiries that need immediate answers, we will gladly attend to you. Simply call us Toll Free at 1-800-338-1323 and we will assist you immediately. Whether your questions are about shipping concerns, product or roaster queries, we are always here to help!

We are also very active on Social Media -- we have our Twitter and Facebook pages if you need to gather tips and recipes from other La Caja China enthusiasts. Exchange pointers and get advice from roasting box owners all over the world! Need help in following up your order? Got any other questions regarding shipping and handling time? Drop us a message on our Facebook wall or tweet us, we will get back to you within 6 – 12 hours!

Our blog is also available for your reference. We post weekly updates on how to roast a pig, fish, turkey, ribs and others! You can also discover new recipes and roasting tips as well.

We truly believe our customer service is second to none! We are here to lend an ear and listen to your concerns, suggestions and comments! We also make sure to keep you posted by sending you monthly newsletters and updates on our site! Owning a La Caja China roasting box is intended to bring your family and friends, great taste, fun and hassle free customer service.

We truly believe in “Customer Service for Life!” Our roasting boxes are second to none but ask anyone of our clients and they will tell you our customer service is unmatched. Go ahead and call us to find out.

From our family to yours, happy roasting!

Roberto Guerra,

President

Shipping & Returns
 

To edit this page simply login to the control panel, click the Website Content tab and choose the View Web Pages option. Click Edit next to the Shipping & Returns page and you can change this text. A sample returns policy is shown below which you can edit as needed.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.